Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 2 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, processing times may be extended. Additional delivery time may be required. If there is a significant delay in processing an order, notification will be sent by email or telephone.
Shipping Locations
Orders are shipped worldwide and delivery is available to most countries.
Shipment Confirmation and Order Tracking
Once an order has been shipped, a shipment confirmation email will be sent with tracking details. Tracking information is typically available within 24 hours.
Delivery Delays
Delivery delays may occur due to factors beyond control, including carrier issues, customs processing, or weather conditions.
Customs, Duties, and Taxes
Customs duties, taxes, and import fees are not included in the product price or shipping charges. These fees are the responsibility of the customer.
Damaged or Lost Shipments
Responsibility is not assumed for products that are damaged or lost during shipping. If an order arrives damaged, the shipping carrier should be contacted directly to file a claim.
All packaging materials and damaged items should be retained before submitting a claim.